How is Gefen's DIGITAL SIGNAGE CREATOR (DSC) different from other competitive digital signage products?
Gefen's DSC and DSD software are two simple products (hardware and software) used to create digital signage content the moment you install the
software on a Windows based computer. The ability to immediately create content and the ability to easily install the DSC in a network environment are key differentiators.
Another competitive advantage is the fact that the DSC is not a standard computer or just a software package. The DSC uses very little power (less than 2W) to operate which makes it a "green" product, good for power saving, good for the environment. Its small form factor makes the DSC easy to install behind the TV or in places where the temperature demands very little thermal dissipation.
What video, still images and audio formats can be used when creating content with DSC?
Video output: 720p (HD), 576p, 480p, VGA; 50 or 60 fps
Supported video codecs: MPEG-4 ASP, MPEG-2, MPEG-1, H.264, MJPEG, Microsoft VC-1 (Windows Media Video 9)
Still Images supported: JPEG, PNG, GIF, SVG
Media container formats: AVI, WMV/WMA, VOB, AIFF, OGG, WAV
Supported audio codecs: MPEG audio layer 1/2/3 (MP3), ITU G.711, G.722, G.729,PCM, Microsoft WMA, Real Audio
Digital and Analog clocks, and other widgets are available from the templates folder
How is the content transferred into the DSC?
The DSC provides several different methods to upload content onto its internal 1.5GB Flash memory card. Content can be "pushed" to the DSC using the DSD software. The DSC can also "pull" content from a standard WebDav server.
Additionally, content can be streamed to the DSC from a streaming source
instead of locally storing the video content in the DSC.
Can a background music playlist be created with the DSC?
The DSC will play MP3 audio files that are included with a project. A playlist can also be created in seconds to play the audio files from an folder in a specific order or at random. Scheduled background music can also be accommodated when using an iCal schedule to manage playback.
How does audio get connected when using the DSC?
Audio is supported in two ways. The HDMI connector will always carry audio as well as video, or If using analog VGA for the video, audio can be connected to an external amplifier using the integrated L/R audio mini-jack.
Can the screen be rotated with the DSC to show content in vertical mode?
Yes, when initially creating a project for the DSC you will have the opportunity to choose the orientation of your display. It is important to know the display’s orientation before starting a project to properly orient the preview panel and content.
What type of HD displays can be used with the DSC?
The DSC works with any type of display, including LCD and plasma TVs, as well as computer displays. HDMI and VGA are output simultaneously. These can be setup as 1280x720 (16:9), 1024x640 (16:10) or 1024x768 (4:3). If you prefer, the DSC can also be setup to output 1920x1080 (16:9), but at a reduced framerate.
Can the DSC be connected to more than one display at the same time?
Although the HDMI and VGA outputs are simultaneously active, it may be necessary to connect more than 2 displays. Using the DSC as the input into any Gefen splitter (HDMI or VGA), multiple display scenarios are possible.
Can one computer support multiple DSC units?
Yes, multiple DSC units can be managed using one DSD software license. The basic software license limits the number to ten (10) DSC units. Additional software licenses can be purchased to provide an unlimited number of DSC units to be managed from one or more computers.
Is a network or Internet connection a requirement with the DSC at the installation site?
The DSC was designed to be deployed as both a network and standalone product. While content will have to be manually updated in a standalone scenario, a network connected Digital Signage Creator can be configured to get content as scheduled intervals. Connecting the DSC to a network also ensure that new content can be “pushed” using the DSD software. If your project includes live elements, such as RSS feeds, an internet connection will be required.
Can the DSC be setup through proxy network?
Yes, the DSC can be setup to access through security layers and http proxy. The necessary security parameters
can be managed from the WEB browser management software built into every DSC.
Can the DSC work with Wi-Fi or 3G networks?
A standard wireless bridge can be used to connect the DSC’s network jack to a WI-Fi network. Using this type of connection for initial setup is not recommended, however for periodic updates (i.e. RSS feeds) this type of connection is more than adequate. The DSC can also be coupled with a 3G router or modem when wired connections are not convenient.
Can the DSC control an HD display’s power (ON or OFF)?
Yes, the DSC can be programmed to turn a display on or off using the RS-232 port. Most professional digital signage displays have RS-232 serial commands used to control its features and power states. These protocols can be programmed into the DSC and then scheduled to automatically perform various functions. This is extremely useful for scenarios where the display is only being viewed during certain hours of the day.
Can the DSC be used with a display that has an interactive touch screen?
Yes, the DSC can be programmed for use with interactive devices such as touch screens. The integrated USB port will support standard HID devices. Devices such as a mouse, keyboard, GPS, or modem can be utilized for use in very specialized scenarios not necessarily categorized as digital signage.
How do we eliminate a jerky playback of content?
One of the easiest methods of fixing this issue is to reduce the number of layers in your project. If multiple backgrounds or layers exist in your project, flattening these to one layer or reducing the number of layers, especially with transparency effects, can greatly improve the playback of content in your project.
How can I create SVG animations?
There are several third parties software tools such as the IKIVO animator which integrates with the Adobe CS4 series software. You can purchase IKIVO after a 90 day trial, to create SVG animations.
How can I create SVG graphics?
There are several professional and open source software packages that export graphics into SVG Tiny 1.2. (For example Adobe Illustrator, Adobe PhotoShop CS4, Corel PaintShop Pro, InkScape and The GIMP.)
Can the DSC be viewed remotely?
The DSC’s WEB browser management console has a snapshot feature which will display an image of what is being played. While this will work for user connected directly to the DSC’s network, a VPN connection may be necessary for remote user to gain access to the DSC’s management page.
How much content can the DSC store?
The DSC has 2GB of internal flash memory. While some of this memory is partitioned for the system, 1.6GB of memory will be available for content. If additional storage space is needed, the DSC can be configured to use an external media drive connected to the USB 2.0 port. Projects can also be streamed to the DSC from a network location or “pulled” from a WebDav server. In these scenarios the internal storage will be used as a cache.
Can you use the DSC for interactive kiosks?
Yes, the DSC supports interactive kiosks using a touch-screen device connected
to the USB port or by using the RS-232 serial communication.
How does the DSC handle power failures or power surges?
The DSC is designed to always be in an ON power state. In the event of a power
loss or interruption, the DSC will restart itself and resume playing. If power
failures and power surges are common in the area of installation a power
conditioner or UPS backup power is recommended.
What is the size of the DSC unit?
The DSC unit dimensions are: 4.13"W x 1.02"H x 3.27"D.
Is there a trial version of the software available?
Yes, the DSD software can be downloaded and used for 30 days. Simply activate
the trial license.
How do I get a permanent software license for the DSD software?
To get a permanent software license, a DSC unit must first be purchased. The
permanent software license can be obtained by registering the unit on the Gefen
website. Each DSD software license will allow you to connect and manage up to
10 DSC units.
Can the software license agreement be viewed prior to purchasing?
Yes, the DSD software license is available for viewing online.
How long is the warranty for the DSC?
Gefen offers a two year warranty from the date of purchase for the DSC
hardware. The DSD software comes with a lifetime warranty. As always, Gefen
offers lifetime support for all of its products. But a repair fee applies after the
warranty period ends. Please read the warranty section of the manual for full
How long does it take to ship the DSC unit(s) after an order is placed?
The DSC is typically in stock and can ship within 24-48 hours of receiving an
What about cancellations, returns, and warranty policy?
Gefen offers a 30 days return policy for hardware products from the date of sale.
The DSD software can be downloaded and used during this period under the trial
license. Please note that once your DSC unit has been registered and a
permanent license received, the DSC unit can no longer be returned.
The Gefen RMA policy is stated online. Gefen offers a two year warranty on
hardware products and lifetime warranty on the software.
Are firmware/software updates included after purchasing the DSC?
Yes, from time to time the firmware/software versions will be updated with new
features and improvements. Software updates can be downloaded directly from
the Gefen website. Firmware updates can be preformed onsite (internet
connection required) or downloaded from the Gefen website and manually
Which web browsers are compatible with the DSC’s WEB management page?
The built-in WEB management is compatible with most browsers. Internet
Explorer (up to Ver. 7), Google Chrome, and Mozilla Firefox (up to Ver. 3.0.19)
have all been tested and confirmed to work with WEB management page.