GEFEN EU

Digital Signage Creator Support

Frequently Asked Questions (FAQ)

  1. How is Gefen's DIGITAL SIGNAGE CREATOR (DSC) different from other competitive digital signage products?
  2. What video, still images and audio formats can be used when creating content with DSC?
  3. How is the content transferred into the DSC?
  4. Can a background music playlist be created with the DSC?
  5. How does audio get connected when using the DSC?
  6. Can the screen be rotated with the DSC to show content in vertical mode?
  7. What type of HD displays can be used with the DSC?
  8. Can the DSC be connected to more than one display at the same time?
  9. Can one computer support multiple DSC units?
  10. Is a network or Internet connection a requirement with the DSC at the installation site?
  11. Can the DSC be setup through proxy network?
  12. Can the DSC work with Wi-Fi or 3G networks?
  13. Can the DSC control an HD display’s power (ON or OFF)?
  14. Can the DSC be used with a display that has an interactive touch screen?
  15. How do we eliminate a jerky playback of content?
  16. How can I create SVG animations?
  17. How can I create SVG graphics?
  18. Can the DSC be viewed remotely?
  19. How much content can the DSC store?
  20. Can you use the DSC for interactive kiosks?
  21. How does the DSC handle power failures or power surges?
  22. What is the size of the DSC unit?
  23. Is there a trial version of the software available?
  24. How do I get a permanent software license for the DSD software?
  25. Can the software license agreement be viewed prior to purchasing?
  26. How long is the warranty for the DSC?
  27. How long does it take to ship the DSC unit(s) after an order is placed?
  28. What about cancellations, returns, and warranty policy?
  29. Are firmware/software updates included after purchasing the DSC?
  30. Which web browsers are compatible with the DSC’s WEB management page?
  1. How is Gefen's DIGITAL SIGNAGE CREATOR (DSC) different from other competitive digital signage products?
    Gefen's DSC and DSD software are two simple products (hardware and software) used to create digital signage content the moment you install the software on a Windows based computer. The ability to immediately create content and the ability to easily install the DSC in a network environment are key differentiators.

    Another competitive advantage is the fact that the DSC is not a standard computer or just a software package. The DSC uses very little power (less than 2W) to operate which makes it a "green" product, good for power saving, good for the environment. Its small form factor makes the DSC easy to install behind the TV or in places where the temperature demands very little thermal dissipation.
  2. What video, still images and audio formats can be used when creating content with DSC?
    Video output: 720p (HD), 576p, 480p, VGA; 50 or 60 fps

    Supported video codecs: MPEG-4 ASP, MPEG-2, MPEG-1, H.264, MJPEG, Microsoft VC-1 (Windows Media Video 9)

    Still Images supported: JPEG, PNG, GIF, SVG

    Media container formats: AVI, WMV/WMA, VOB, AIFF, OGG, WAV

    Supported audio codecs: MPEG audio layer 1/2/3 (MP3), ITU G.711, G.722, G.729,PCM, Microsoft WMA, Real Audio

    Streaming media protocol: MMS, RTSP, RTP, SDP, HTTP; Uni- & multicast

    Import filters provided: Flash 9, Microsoft PowerPoint presentations, BMP, TIFF, XPM, WBMP, PNM bitmaps

    Tickers and crawls using RSS or text feeds

    Digital and Analog clocks, and other widgets are available from the templates folder
  3. How is the content transferred into the DSC?
    The DSC provides several different methods to upload content onto its internal 1.5GB Flash memory card. Content can be "pushed" to the DSC using the DSD software. The DSC can also "pull" content from a standard WebDav server.

    Additionally, content can be streamed to the DSC from a streaming source instead of locally storing the video content in the DSC.
  4. Can a background music playlist be created with the DSC?
    The DSC will play MP3 audio files that are included with a project. A playlist can also be created in seconds to play the audio files from an folder in a specific order or at random. Scheduled background music can also be accommodated when using an iCal schedule to manage playback.
  5. How does audio get connected when using the DSC?
    Audio is supported in two ways. The HDMI connector will always carry audio as well as video, or If using analog VGA for the video, audio can be connected to an external amplifier using the integrated L/R audio mini-jack.
  6. Can the screen be rotated with the DSC to show content in vertical mode?
    Yes, when initially creating a project for the DSC you will have the opportunity to choose the orientation of your display. It is important to know the display’s orientation before starting a project to properly orient the preview panel and content.
  7. What type of HD displays can be used with the DSC?
    The DSC works with any type of display, including LCD and plasma TVs, as well as computer displays. HDMI and VGA are output simultaneously. These can be setup as 1280x720 (16:9), 1024x640 (16:10) or 1024x768 (4:3). If you prefer, the DSC can also be setup to output 1920x1080 (16:9), but at a reduced framerate.
  8. Can the DSC be connected to more than one display at the same time?
    Although the HDMI and VGA outputs are simultaneously active, it may be necessary to connect more than 2 displays. Using the DSC as the input into any Gefen splitter (HDMI or VGA), multiple display scenarios are possible.
  9. Can one computer support multiple DSC units?
    Yes, multiple DSC units can be managed using one DSD software license. The basic software license limits the number to ten (10) DSC units. Additional software licenses can be purchased to provide an unlimited number of DSC units to be managed from one or more computers.
  10. Is a network or Internet connection a requirement with the DSC at the installation site?
    The DSC was designed to be deployed as both a network and standalone product. While content will have to be manually updated in a standalone scenario, a network connected Digital Signage Creator can be configured to get content as scheduled intervals. Connecting the DSC to a network also ensure that new content can be “pushed” using the DSD software. If your project includes live elements, such as RSS feeds, an internet connection will be required.
  11. Can the DSC be setup through proxy network?
    Yes, the DSC can be setup to access through security layers and http proxy. The necessary security parameters can be managed from the WEB browser management software built into every DSC.
  12. Can the DSC work with Wi-Fi or 3G networks?
    A standard wireless bridge can be used to connect the DSC’s network jack to a WI-Fi network. Using this type of connection for initial setup is not recommended, however for periodic updates (i.e. RSS feeds) this type of connection is more than adequate. The DSC can also be coupled with a 3G router or modem when wired connections are not convenient.
  13. Can the DSC control an HD display’s power (ON or OFF)?
    Yes, the DSC can be programmed to turn a display on or off using the RS-232 port. Most professional digital signage displays have RS-232 serial commands used to control its features and power states. These protocols can be programmed into the DSC and then scheduled to automatically perform various functions. This is extremely useful for scenarios where the display is only being viewed during certain hours of the day.
  14. Can the DSC be used with a display that has an interactive touch screen?
    Yes, the DSC can be programmed for use with interactive devices such as touch screens. The integrated USB port will support standard HID devices. Devices such as a mouse, keyboard, GPS, or modem can be utilized for use in very specialized scenarios not necessarily categorized as digital signage.
  15. How do we eliminate a jerky playback of content?
    One of the easiest methods of fixing this issue is to reduce the number of layers in your project. If multiple backgrounds or layers exist in your project, flattening these to one layer or reducing the number of layers, especially with transparency effects, can greatly improve the playback of content in your project.
  16. How can I create SVG animations?
    There are several third parties software tools such as the IKIVO animator which integrates with the Adobe CS4 series software. You can purchase IKIVO after a 90 day trial, to create SVG animations.
  17. How can I create SVG graphics?
    There are several professional and open source software packages that export graphics into SVG Tiny 1.2. (For example Adobe Illustrator, Adobe PhotoShop CS4, Corel PaintShop Pro, InkScape and The GIMP.)
  18. Can the DSC be viewed remotely?
    The DSC’s WEB browser management console has a snapshot feature which will display an image of what is being played. While this will work for user connected directly to the DSC’s network, a VPN connection may be necessary for remote user to gain access to the DSC’s management page.
  19. How much content can the DSC store?
    The DSC has 2GB of internal flash memory. While some of this memory is partitioned for the system, 1.6GB of memory will be available for content. If additional storage space is needed, the DSC can be configured to use an external media drive connected to the USB 2.0 port. Projects can also be streamed to the DSC from a network location or “pulled” from a WebDav server. In these scenarios the internal storage will be used as a cache.
  20. Can you use the DSC for interactive kiosks?
    Yes, the DSC supports interactive kiosks using a touch-screen device connected to the USB port or by using the RS-232 serial communication.
  21. How does the DSC handle power failures or power surges?
    The DSC is designed to always be in an ON power state. In the event of a power loss or interruption, the DSC will restart itself and resume playing. If power failures and power surges are common in the area of installation a power conditioner or UPS backup power is recommended.
  22. What is the size of the DSC unit?
    The DSC unit dimensions are: 4.13"W x 1.02"H x 3.27"D.
  23. Is there a trial version of the software available?
    Yes, the DSD software can be downloaded and used for 30 days. Simply activate the trial license.
  24. How do I get a permanent software license for the DSD software?
    To get a permanent software license, a DSC unit must first be purchased. The permanent software license can be obtained by registering the unit on the Gefen website. Each DSD software license will allow you to connect and manage up to 10 DSC units.
  25. Can the software license agreement be viewed prior to purchasing?
    Yes, the DSD software license is available for viewing online.
  26. How long is the warranty for the DSC?
    Gefen offers a two year warranty from the date of purchase for the DSC hardware. The DSD software comes with a lifetime warranty. As always, Gefen offers lifetime support for all of its products. But a repair fee applies after the warranty period ends. Please read the warranty section of the manual for full details.
  27. How long does it take to ship the DSC unit(s) after an order is placed?
    The DSC is typically in stock and can ship within 24-48 hours of receiving an order.
  28. What about cancellations, returns, and warranty policy?
    Gefen offers a 30 days return policy for hardware products from the date of sale. The DSD software can be downloaded and used during this period under the trial license. Please note that once your DSC unit has been registered and a permanent license received, the DSC unit can no longer be returned. The Gefen RMA policy is stated online. Gefen offers a two year warranty on hardware products and lifetime warranty on the software.
  29. Are firmware/software updates included after purchasing the DSC?
    Yes, from time to time the firmware/software versions will be updated with new features and improvements. Software updates can be downloaded directly from the Gefen website. Firmware updates can be preformed onsite (internet connection required) or downloaded from the Gefen website and manually updated.
  30. Which web browsers are compatible with the DSC’s WEB management page?
    The built-in WEB management is compatible with most browsers. Internet Explorer (up to Ver. 7), Google Chrome, and Mozilla Firefox (up to Ver. 3.0.19) have all been tested and confirmed to work with WEB management page.
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