Gefen - Professional AV Solutions

Warranty Information

3 Year Warranty

The select group of our newer products shown below are backed by an extended 3-Year Warranty. (Limited to purchases made on or after March 29, 2017)

Title

EXT-3G-HD-C
EXT-4K300A-MF-41-HBTLS
EXT-4K600A-MF-51-HBTLS
EXT-ADA-LAN-TX
EXT-ADA-LAN-RX
EXT-CU-LAN
EXT-DPKA-LANS-TX
​EXT-DPKA-LANS-RX
EXT-DVIKA-HBT2
EXT-DVIKA-LANS-TX
EXT-DVIKA-LANS-RX
EXT-HD-3G-C
EXT-HDVGA-3G-SC
EXT-UHD600-12
EXT-UHD600-14

EXT-UHD600-18
EXT-UHD600-41
EXT-UHD600A-44
EXT-UHD600A-88

EXT-UHD600A-MVSL-41
​EXT-UHD600A-VWC-14
EXT-UHD600A-12-DS
EXT-UHD-CAT5-ELRPOL
EXT-UHD-LANS-TX
EXT-UHD-LANS-RX
EXT-UHDA-HBT2
EXT-UHDKA-LANS-TX
EXT-UHDKA-LANS-RX
​EXT-UHDA-HBTL-RX

EXT-UHDV-HBTLS-TX

EXT-UHDV-KA-LANS-TX

EXT-UHDV-KA-LANS-RX

EXT-UHDV-WP-HBTLS-TX
EXT-USB2.0-SR
EXT-VGAA-HD-SC
EXT-VGA-DVI-SC
EXT-VGAKA-LANS-TX
EXT-VGAKA-LANS-RX

GEF-UHD-89-HBT2
GTB-UHD-HBT
GTB-UHD-HBTL
GTB-UHD-HBT2
GTB-UHD600-HBT
GTB-UHD600-HBTL

Title

Nice North America warrants the equipment it manufactures to be free from defects in material and workmanship. If Gefen equipment fails because of such defects and Nice North America is notified within the specified warranty period* from the documented** date of purchase, Nice North America will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications. This warranty is in lieu of all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness for any particular purpose, all of which are expressly disclaimed. Warranty period begins on the date of purchase by the original end-purchaser, as indicated on the proof of purchase document**. This Limited Warranty extends to the original end-user purchaser of the product, and is not transferable to any subsequent purchaser(s) or owner(s). Customers outside the continental United States of America are responsible for shipping charges to and from Nice North America.*

 

Warranty period: 

 

Passive Copper Cables without any electronic circuitry: 

  • 30 days. Cables must be in their original condition.

Electronics: 

  • 2 years unless specified otherwise.
  • 3 years if specifically noted on Gefen.com website product page. 
    • Valid only for documented** purchases made on or after March 29, 2017 only.

** Proof of purchase must be a receipt or written document, deemed acceptable by Nice North America.

Important Note for Internet Purchasers


YOUR GEFEN WARRANTY WILL NOT BE VALID IF YOU PURCHASE A GEFEN PRODUCT FROM AN UNAUTHORIZED INTERNET DEALER, or if the original serial number has been removed, defaced or modified.

 

Only authorized dealers provide NEW Gefen products — not used or refurbished — and have the training and expertise to assist you in selecting the correct model for your application. They also have the knowledge to correctly answer any questions regarding the product. Purchase your Gefen product from one of our Authorized Online dealers.

 

Note: Gefen products purchased through auction sites DO NOT have a valid warranty.