** Proof of purchase must be a receipt or written document, deemed acceptable by Nortek Security & Control.
Requesting an RMA
An RMA number must be obtained prior to returning any product for repair or replacement.  Please contact us at support@gefen.com or 1.800.472.5555 for further instruction.
Returns for Credit

• All returns must reference an RMA number. Packages returned without an RMA number may be refused.
• Return packages must be properly packaged for return shipment. Any damages resulting from improper packaging are subject to a restocking fee.
• In order to obtain a full refund of the purchase price, returns must be requested within 30 days of the initial purchase date from your Gefen authorized resellers/distributors.
• All returns requested after 30 days, but no later than 60 days of purchase date are subject to a 15% restocking fee.
• Nortek Security & Control reserves the right to inspect the product condition and may apply an additional 5% restocking fee for any excessive damage or wear.
• In order to receive a credit on copper cables, the cables must be unopened.

All returns must include every component originally shipped with the products (power supplies, remotes, cables, etc.). The cost of any missing accessory will be deducted from the original purchase amount.

Returns for Goods Purchased through Dealers/Distributors:

• All returns for credit/exchange must go through the original dealer/distributor the goods were purchased from. Nortek Security & Control cannot issue any credit for any Gefen merchandise not purchased directly from Nortek Security & Control.
• Nortek Security & Control can directly issue an RMA# for repair returns only for all goods purchased through a dealer/distributor.
• Proof of purchase may be required to accept an RMA request as a “warranty” repair.